Policies/FAQ

Our Process:

  1. Please submit your payment then complete and submit design inquiry form with payment. *Production will not begin until form has been submitted.

  2. We will schedule a new client consultation via phone call where vision, completion date, etc. is discussed.

  3. Once all required items have been submitted by client, production will begin.

  4. First draft of design will be submitted to client to either approve or request revisions. *Up to 2 free revisions.

  5. Once design is approved by client, client will receive finalized files via email.

 

Turnaround Time (Completion Time)

Approximate turnaround time is 1-14 business days for designs and 14-30 business days for web design, packaged services (excluding weekends/holidays). turnaround time begins once payment has been made in full and design form as well as all needed material has been submitted.

*Please be advised that this eta is approximate and is subject to change based on project/client.

An additional $50 can be added to order as a rush order fee. This fee will guarantee 48-hour draft submission for designs; this excludes website design and packaged services.

Business days do not include weekends.

Drafts and communication may still be sent outside of business days/hours; this is not inclusive of turnaround time.

*Please be advised that revisions (if needed) will delay project completion; additional 3 business days per revision.

 

Communication During Project:

Outside of design form and new client consultation, LIC Marketing & Design will only contact you if there are any questions and when first drafts are ready for submission. Otherwise, agreed upon completion date is set and LIC will only contact you via email, text message or voice call if needed.

If contacted, please allow up to 48 business hours for a response.

*To prevent delays in production, we will not respond to personal messages on social media regarding project status.

Client has up to 5 business days to provide feedback (request changes or approve design) after each draft submission and/or request for more information. If client fails to do so in the time allowed, order will be marked as complete, and LIC will send finalized files as is. To resume order, there will be a $30 inconvenience fee added to total amount of order and turnaround time will be reset.

 

Payment/Refunds:

All projects now require 100% of total balance prior to start. We accept payment through website.

Client has up to 24 hours after confirmation to cancel order; after stated time, refunds cannot be issued.

*No Exceptions - if client chooses to hire another company, initiates design son their own, or disputes charges, that does not guarantee a refund and is a violation of terms and conditions; therefore, giving LIC Marketing LLC the right to cancel order with no refund.

 

Website Design:

Web design checklist can be found on Website Checklists page. Please be sure to view the correct checklist for your website type (e-commerce or service/content-based).

Please ensure all required documents are checked prior to order to ensure project can be started in a timely manner. To avoid inconvenience fee, please ensure professional photos from a photoshoot will be taken, edited, and delivered no longer than a week after booking.

*Please note, turnaround time does not start until all needed documents have been submitted to info@licmarketingco.com.

 

Drafts & Final Files:

We submit 2 drafts (each project is allowed 2 rounds of edits) prior to submitting the final files/project. These drafts are not to be reposted, copied or manipulated as they are property of LIC Marketing Company LLC.

Client will receive final files or website transfer via email provided. File formats vary by design. Native/design files and templates are available for an additional fee.

After client has approved design and finalized files have been submitted, any requested changes must be booked as a revision service.

 

Copyright:

All designs that are LIC Marketing Company LLC are not to be manipulated, resold or copied. LIC Marketing Company LLC reserves the right to cancel any order placed by client who violates these terms and conditions